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These Terms and Conditions of Sale (“Terms”) govern the services provided by WAMI Grooming (hereinafter “WAMI”), including but not limited to: full grooming, bathing, drying, trimming, dematting, ear, eye and nail care, specialised treatments, and any complementary products or services offered in the salon. These Terms apply to all agreements made between WAMI and its clients (hereinafter “the Client”), whether services are booked online, by phone, email, or directly at the salon.
Any booking or transaction constitutes full and unconditional acceptance of these Terms. They form the sole contractual framework between WAMI and the Client.
WAMI Grooming offers a complete range of services tailored to the specific needs of dogs, cats, and other small animals. Full grooming includes bathing, dematting, drying, and either standard or personalised trimming according to breed characteristics. Additional care includes ear cleaning, nail clipping, eye care, flea and parasite treatments, and services for sensitive skin. A personalised consultation may also be offered to assess the animal’s needs and recommend suitable products. A selection of specialist products such as shampoos, perfumes, and accessories is available for purchase in-salon.
Bookings can be made online, by phone, or in person. A confirmation is sent via email and/or SMS. To ensure confidentiality and security, bookings cannot be made via social media.
In the event of a booking error (e.g., wrong breed or service), WAMI reserves the right to adjust the price to reflect the service actually required. If the final service costs less than booked, WAMI will issue a voucher for the difference. Conversely, if the service costs more, the price difference may be charged at the salon.
Clients must report any health condition or behavioural issue in advance. These details allow staff to tailor the service to the animal.
If parasites or other urgent health concerns are detected, a compulsory treatment will be applied at the client’s expense. This cannot be refused, to protect the health of all animals present.
Cancellations or changes must be made at least 48 hours in advance. Beyond this time, the booking is non-refundable. Within the 48-hour window, refunds or vouchers may be granted on an exceptional basis.
Payment is due either at the time of online booking or after the service. Accepted methods include card, cash, and authorised mobile payment systems (e.g., Payconiq).
WAMI does not offer deferred payments. Services must be paid in full immediately unless otherwise agreed.
In case of billing errors or disputes, WAMI will review the situation with the client. If compensation is due, a voucher or partial refund may be issued, subject to management approval.
Appointments are scheduled to maintain service quality. Clients must be punctual.
If a client is over 15 minutes late without notice, WAMI may cancel the appointment without refund.
If the delay is reported 48h in advance, WAMI will try to reschedule but cannot guarantee same-day availability.
If an animal is not picked up within 30 minutes after the service ends, a late pickup fee may apply.
In case of unforeseen delay on WAMI’s part, the client will be notified promptly and offered a reschedule or adjustment.
Before each session, a groomer will assess the animal and discuss the approach with the client. The groomer retains professional discretion and may refuse inappropriate requests.
Therefore, no complaint will be accepted regarding the final result if it conforms to the initial agreement and respects the animal’s wellbeing.
Clients are expected to behave respectfully. Disrespectful or aggressive behaviour may lead to immediate cancellation without refund.
WAMI provides a calm and secure environment. Owners are discouraged from staying during sessions but may do so upon request if approved by management.
If the animal displays dangerous behaviour, WAMI may refuse or interrupt the service.
WAMI may offer special benefits or discounts to regular clients based on visit frequency. These are discretionary and may change.
WAMI takes great care in handling each animal. However, WAMI is not liable for minor injuries due to unexpected behaviour or undisclosed health conditions.
In case of serious incidents requiring veterinary care, the client will be informed immediately and any vet costs will be at the client’s expense.
WAMI has professional liability insurance. Individual groomers are not personally liable.
WAMI uses natural and eco-friendly products wherever possible, selected for quality and compatibility with animal needs, in line with its environmental values.
Client data is handled in compliance with the GDPR (EU Regulation 2016/679). It is used for service management, follow-up, and improvement.
WAMI will not disclose data to third parties except under legal obligation. Data may include names, contact details, animal info, and service history.
Clients have the right to access, rectify, delete, restrict, transfer, or object to the processing of their data.
Requests should be sent to: info@wamigrooming.com. WAMI will respond within one month.
In case of dispute, both parties will seek an amicable solution. Failing that, the matter will be brought before the competent courts of WAMI’s registered office. Belgian law applies.
WAMI is not liable for delays or cancellations due to force majeure (e.g., extreme weather, technical failure, emergency). Clients will be contacted as soon as possible to reschedule or refund.
WAMI may update these Terms. Updated versions apply to bookings made after publication on the WAMI website.
These Terms are effective as of April 10, 2025.
